IT Support Services

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Futuresoft has been a trusted and a reliable business partner in the numerous engagements that we have had over the last 5+ years. We truly appreciate the customer focus shown by the Futuresoft team and believe that they have the right skillsets to understand the customer pain points and address complex business challenges of the customer from a technology standpoint. One of the key differentiators is the transparency and the flexibility in the whole engagement with a professional approach, which makes the entire process a worthwhile experience.

Head
Technology & Information Security Patni
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Our maintenance and support services, combined with our contract aggregation capabilities and monitoring services, provide a portfolio of flexible service products and options to ensure protection from downtime

Hardware Support – Our services are available for both products covered under warranty as well as out of warranty. If you are facing any issues related to software or hardware, you can trust our IT experts to diagnose/repair the problem and ensure that your product is working in an optimal condition.

Software Support – FSPL provides software support services, which include new product installation services, installation of product updates, migrations for major releases of software, other types of proactive or reactive on-site services, and support for custom application or infrastructure software.

Asset Management – FSPL offers services like managing assets, undergoing systematic process of deploying, operating, maintaining, upgrading, and disposing of assets cost-effectively

Uptime maintenance and support – FSPL’s uptime maintenance and support services keeps all your IT infrastructure up and running – everywhere, any time – so you can accelerate your digital business.

Hardware AMC (Desktop, Server, Network, Telecom etc.) – Hardware AMC services are offered to new customers, existing clients and we have been achieving our stringent SLA (service level agreements) regularly in order to provide clients with high uptime and reduce loss due to downtimes.

FMS (Onsite, Shared Service) – Upkeep of IT services is vital and critical for any organization to ensure business continuity, growth and profitability. Ensuring no down time or minimum down time for IT services is a critical necessity for all business houses. As this is not a core competence area for businesses, we undertake FMS services to enable business houses to concentrate on their core business and ensure growth and profitability.

Field support (On-call basis Support across India) – We extend support to our customers with 24*7*365 support services.

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