Unified Communication
The business environment today, driven by globalization, technology, mobility and flexibility requires organizations to invest in technology which provides faster collaboration and information exchange between its employees, customers and partners. A unified communication system regroups a multitude of communication methods within the same platform to make sure users can keep track of the conversation. As technology develops, communication between individuals and organizations becomes easier.
FSPL’s comprehensive unified communication framework allows organizations to unify voice, video, email, instant messaging, and directories for seamless collaboration. We enable unified communications systems , giving our customers the ability to group all their communication channels into one single software.
Unified Communication and Collaboration – FSPL has experience into providing unified communication and collaboration services. The integration of various communications methods with collaboration tools such as virtual white boards, real-time audio and video conferencing, and enhanced call control capabilities.
Social Collaboration – These services are offered by FSPL, which gets easier and helpful for multiple people or groups to interact and share information amongst each other to achieve common goals.
Unified Contact Center and Customer Support – These support services are offered by FSPL, to help businesses and organizations deliver a connected digital experience. Fault tolerance offered by us helps to ensure uninterrupted operation, and comprehensive reporting provides business intelligence to optimize your contact center.
Video Collaboration – This solution helps you to extend visual communications across all organizations. With video collaboration, every meeting becomes a working session as it enables us to easily contribute to content, annotations, and ideas.