Our maintenance and support services, combined with our contract aggregation capabilities and monitoring services, provide a portfolio of flexible service products and options to ensure protection from downtime
Hardware Support – Our services are available for both products covered under warranty as well as out of warranty. If you are facing any issues related to software or hardware, you can trust our IT experts to diagnose/repair the problem and ensure that your product is working in an optimal condition.
Software Support – FSPL provides software support services, which include new product installation services, installation of product updates, migrations for major releases of software, other types of proactive or reactive on-site services, and support for custom application or infrastructure software.
Asset Management – FSPL offers services like managing assets, undergoing systematic process of deploying, operating, maintaining, upgrading, and disposing of assets cost-effectively
Uptime maintenance and support – FSPL’s uptime maintenance and support services keeps all your IT infrastructure up and running – everywhere, any time – so you can accelerate your digital business.
Hardware AMC (Desktop, Server, Network, Telecom etc.) – Hardware AMC services are offered to new customers, existing clients and we have been achieving our stringent SLA (service level agreements) regularly in order to provide clients with high uptime and reduce loss due to downtimes.
FMS (Onsite, Shared Service) – Upkeep of IT services is vital and critical for any organization to ensure business continuity, growth and profitability. Ensuring no down time or minimum down time for IT services is a critical necessity for all business houses. As this is not a core competence area for businesses, we undertake FMS services to enable business houses to concentrate on their core business and ensure growth and profitability.
Field support (On-call basis Support across India) – We extend support to our customers with 24*7*365 support services.