FSPL has been a pioneer and One – Stop – Shop, by bringing together a host of solutions & services towards Hardware AMC.
Infrastructure Facilities Management Services
We offer a complete portfolio of customized services and expertise, from planning and design to procurement, installation, integration, migration assistance to system management, telephone support and on-site hardware and software fixes.
With an SLA coverage in place, we provision below services in order to obtain a cost-effective set of test requirements.
- Remote problem diagnosis and support: When the customer experiences a system problem and reports it to the FSPL CSC via a toll fee support telephone number, the customer Is connected to an FSPL resolution engineer. Problems with covered hardware can be reported to the FSPL CSC either via telephone or electronically, via 24 Hours a day, 7 days a week.
- Onsite hardware support: For technical hardware issues that cannot be resolved remotely, a customer support engineer is engaged and if required, sent to the Customer’s site to begin the onsite repair of the covered hardware product to return it to operational condition. Support window: Service is available 24 hours a day, Monday through Sunday.
- 6-hour call-to-repair time commitment: For critical problems with covered hardware that cannot be quickly resolved remotely, FSPL will use efforts to return the covered hardware to operating condition within 6 hours of the initial service request to the FSPL CSC.