Hardware AMC

FSPL has been a pioneer and One – Stop – Shop, by bringing together a host of solutions & services towards Hardware AMC.

• Comprehensive Annual Maintenance Contract: We offer support and service contracts under agreed SLA (8X5 / 24X7 and 6hr centre support for every asset ) owned to keep your business computer systems and network at peak performance.
• Non-Comprehensive AMC: The cost of spare parts replacement has to be borne by the customer and includes only service. Preventive maintenance comes under this and a consultant will advise on hardware break down.
• Vendor Management: We have achieved uptime Maintenance and Support with our direct presence and partner led model supporting 800+ locations including 250+ Locations in Tier 2 Cities, 200+ locations in Tier 3 Cities & 300+ locations in Tier 4 Cities.
• Rental: We are expanding our forte towards leasing and renting of leading OEM to name a few; SUN- SOLARIS/ IBM- AIX/ HP- UNIX / X86 SERVERS (HP ProLiant, IBM X Series, and DELL Power Edge), Storage Appliances & CISCO Routers/Switches/Desktop’s/Laptops.
• Implementation Application implementing, Customizing, Creating and Re-Designing of IT system. Customer gets different level of expertise from one point of contact at a cost effective pricing under the same roof.
• Upgradation: IT upgradation is involved in actively updating the software as well as hardware for the activity of new features, applications and new software installation.

Infrastructure Facilities Management Services

We offer a complete portfolio of customized services and expertise, from planning and design to procurement, installation, integration, migration assistance to system management, telephone support and on-site hardware and software fixes.

With an SLA coverage in place, we provision below services in order to obtain a cost-effective set of test requirements.

• Remote problem diagnosis and support: When the customer experiences a system problem and reports it to the FSPL CSC via a toll fee support telephone number, the customer Is connected to an FSPL resolution engineer. Problems with covered hardware can be reported to the FSPL CSC either via telephone or electronically, via 24 Hours a day, 7 days a week.
• Onsite hardware support: For technical hardware issues that cannot be resolved remotely, a customer support engineer is engaged and if required, sent to the Customer’s site to begin the onsite repair of the covered hardware product to return it to operational condition. Support window: Service is available 24 hours a day, Monday through Sunday.
• 6-hour call-to-repair time commitment: For critical problems with covered hardware that cannot be quickly resolved remotely, FSPL will use efforts to return the covered hardware to operating condition within 6 hours of the initial service request to the FSPL CSC.